Refund and Returns Policy

Please let me know in advance if something is wrong, broken or missing so I can help you.

Otherwise

My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. To complete your return, I require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at hi@chordeva.com.

Exchange artworks

I only replace artworks if they are defective or damaged. If you want to exchange it for another artwork, send me an email at hi@chordeva.com.

Need help?

Contact me at hi@chodeva.com for questions related to refunds and returns.